Privacy Policy
Last Updated: June 5, 2025
At Pistons Vinyl, we value your trust. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, contact us, or book services at our garage.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, vehicle details (make, model, year), and service preferences when you fill out a contact form or book a service.
- Technical Data: IP address, browser type, device information, pages visited, and time spent on our site. This is collected via cookies and analytics tools.
- Communication Records: Emails, messages, and call logs related to your inquiries or service requests.
2. How We Use Your Information
We use your data for the following purposes:
- To respond to your inquiries and provide customer support.
- To schedule and manage vehicle restoration or tuning services.
- To send service updates, newsletters (if subscribed), and promotional offers (with consent).
- To improve our website, services, and user experience.
- To comply with legal obligations and resolve disputes.
3. Legal Basis for Processing (GDPR)
Our legal bases for processing your data include:
- Consent: When you opt in to emails or agree to cookies.
- Contractual Necessity: To fulfill a service you’ve requested.
- Legitimate Interests: For website improvements and customer service.
- Legal Compliance: To meet tax, legal, or regulatory requirements.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Trusted partners who assist with email marketing, website hosting, or payment processing (under strict confidentiality agreements).
- Legal Authorities: If required by law, such as in response to a subpoena or court order.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. These include:
- Secure forms with data encryption (HTTPS).
- Limited staff access to personal data.
- Regular security updates to our systems.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary:
- Contact and service records: up to 5 years for warranty and service history.
- Newsletter subscriptions: until you unsubscribe.
- Cookies: session cookies expire when you close your browser; persistent cookies last up to 12 months.
7. Your Rights
Depending on your location (e.g., EU, California), you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Delete your data (subject to legal exceptions).
- Restrict or object to processing.
- Withdraw Consent at any time (e.g., for marketing emails).
- Data Portability: Receive your data in a structured format.
To exercise these rights, contact us at privacy@pistonsvinyl.com.
8. Cookies & Tracking
Our website uses cookies to enhance your experience:
- Essential Cookies: Required for site functionality (e.g., form submissions).
- Analytics Cookies: Help us understand how visitors use our site (via tools like Google Analytics).
- Marketing Cookies: Used only with your consent to show relevant offers.
You can manage or disable cookies through your browser settings.
9. Third-Party Links
Our site may include links to third-party websites (e.g., social media, YouTube). We are not responsible for their privacy practices. Please review their policies separately.
10. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted here with the “Last Updated” date. Continued use of our site after changes constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: privacy@pistonsvinyl.com
- Phone: (313) 555-VINT
- Mail: Pistons Vinyl, 450 Motor Row, Detroit, MI 48201